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20 May 2018
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Customer Centricity

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 "The customer is king", is a famous saying but how much of your operations are based on understanding the customers’ journey and experience. Its known thats a satisfied customer becomes a regular client, even an advocate; a dissatified customer damages your reputation.

Do your frontline employees value customers as much as you do? This training teaches employees how to understand  customers experience journey and how to interact with them.

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  • Home
  • About Us
  • Platforms
    • East Africa Finance Summit
    • East Africa Cement and Concrete Construction Summit
    • Conference on Human Capital Development in Africa
  • Solutions
    • Learning Solutions
    • Advisory Solutions
      • Organizational Health Diagnosis Lab
  • Careers
    • Join Our Professional/Partner Pool
    • Vacancy List
  • News & Blogs
  • Resources
  • Contact us